Refunds, cancellations, and failed payments

Physical products

You may request a return within 7 calendar days after delivery. The item must be unused, unworn, and returned with its original packaging and included accessories. Contact support before sending anything back so we can confirm the return address and instructions. This notice period does not limit rights available under applicable law.

If the item arrives damaged, incorrect, incomplete, or materially different from the product listing, Ishvaram will arrange the return or replacement shipping. For an eligible change-of-mind return, the customer pays the return shipping cost. Original shipping charges are not refundable unless the item was damaged, incorrect, incomplete, or materially not as described.

After the returned item is received and inspected, we will confirm whether the refund is approved. Approved refunds are initiated to the original payment method within 7 calendar days; the payment provider or bank controls the additional time taken for the credit to appear.

Digital reports and services

Digital astrology reports, consultations, and personalized services are generally non-refundable once processing, generation, delivery, or consultation work has started, unless required by law or expressly stated at checkout. Because these are personalized digital goods computed from your birth details, work often begins immediately after payment.

Payment debited but no order created

If a payment is debited from your account but your order was not created — a gateway timeout, a network failure, or a bank hold — please contact support with your payment reference (the Razorpay/transaction ID). We will verify the transaction and resolve it: either deliver the order or return the amount to the original payment method. Bank-side reversals of failed or duplicate charges follow your bank's standard timelines.

How to reach us

Email support@ishvaram.com or use the contact page, and include the payment reference and the email or phone used at checkout so we can locate the transaction quickly. If you paid but never received a report, you can also re-request delivery from My Reports.

This policy summarizes and mirrors the refund terms in our Terms of Service (§6), which remain the authoritative version. Physical deliveries also follow the Shipping Policy.